Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey! Note: If your order consists of in-stock, backordered and/or made-to-order pieces (including engraving and monogrammed pieces), the dispatch date may change. Make sure to check the dates indicated during checkout and on your confirmation email. Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).

DUTIES AND TAXES 1. United States and Canada Duties are included. Taxes are applied at check-out according to the state/province of the shipping address. 2. United Kingdom All items shipping to the UK include VAT and duties. There are no additional fees on delivery 3. Australia Duties and taxes are calculated and paid at checkout and there are no additional charges upon delivery. 4. Other international shipments There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Mossanlab does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. FOREIGN TRANSACTION FEES Mossanlab does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of Mossanlab. As we're based out of Canada, banks in other countries may consider us a "foreign company" and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees. Should you have confirmed that the charge was made on Mossanlab’s end, please reach out to our customer happiness team at mossanlab.official@gmail.com with the details on the charges!

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

From the day your return parcel is delivered to our warehouse, it takes up to 5-10 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return! For more details, please check our Payments FAQs here! Kindly note that Canada Post is experiencing ongoing delays and your return package may not make in time for your return cut-off date. But no worries, we’d be happy to accept them as long as the parcel is handed over to carrier before the date.